Return Policy

Thank you for shopping in our store! We hope you are satisfied with your purchase. If you have any questions about your order, we provide a convenient return and exchange service. Please read the following policy carefully to ensure that your application goes smoothly.

📌 Return Policy
We accept returns of goods that meet the following conditions:
✅ The goods must be returned within 30 days of receipt.
✅ The goods must be kept in new and unused condition, and retain the original packaging, labels and all accessories.
✅ Returns require a valid order number and proof of purchase.
✅ Return fee:

Due to product quality problems (such as damage, missing parts): We bear the return shipping cost and provide a full refund or exchange service.

Non-quality problems (such as personal reasons for return): The buyer is responsible for the return shipping cost, and the refund will only refund the product amount (excluding shipping costs).

❌ The following situations are not applicable to returns:

Used or damaged goods (not caused by quality problems).

Products that are not eligible for return due to personal preference (such as wrong color or size selection).

Promotional or special products cannot be returned unless there are special circumstances (please confirm carefully before placing an order).

🔄 Exchange Policy
If you receive the wrong product or the product has quality problems, you can exchange it for the same product for free, and the exchange shipping fee will be borne by us.

If you apply for an exchange for personal reasons (such as dissatisfaction with the color or style), you need to bear the shipping fee and ensure that the product meets the exchange conditions.

💰 Refund process
Submit an application: Please contact us at help@kumih.com and provide the order number and relevant photos (if the product is damaged).

Review and confirmation: We will review and provide the return address within 2-5 working days.

Return the product: Please use a reliable logistics company to return the product and provide the logistics order number.

Refund processing: After receiving the return and confirming that it meets the return conditions, we will process the refund within 7 working days, and the amount will be returned to your original payment method.

📢 Important reminder
The refund time depends on your bank or payment institution, and it can usually be completed within 7-14 working days.

If the returned product does not meet the policy requirements, we have the right to refuse the refund or exchange and send the product back to you.

Please contact customer service before returning the product. Unauthorized returns may not be accepted.

If you have any questions, please feel free to contact us! We will help you as soon as possible to make your shopping experience more enjoyable! 😊