Terms of Service

Welcome to our store! We are committed to providing every customer with quality products and excellent service to ensure that you have a pleasant shopping experience. Please read the following service policy to understand our service scope, commitment and related terms.

📦 Order Processing
All orders will be processed and shipped within 1-3 working days (there may be delays during holidays and peak promotions).

After placing an order, you will receive an order confirmation email and receive logistics tracking information when the order is shipped.

If the order cannot be shipped due to insufficient inventory, we will proactively contact you and provide a refund or alternative plan.

🚚 Logistics and Delivery
We provide standard delivery, fast delivery and international delivery. The shipping cost and estimated delivery time will be displayed at checkout.

All orders can be tracked. You can check the latest status on the order details page or the official website of the logistics company.

Due to uncontrollable factors such as weather and customs inspection, the delivery time may be adjusted. Please understand.

💳 Payment and Security
We accept multiple payment methods.

This website uses SSL encryption technology to protect your personal information and ensure payment security.

If you encounter any problems with your payment, please contact customer service in time and we will assist you in completing your order.

🔄 Return and Exchange Policy
Return period: You can apply for a return within 30 days from the date of receipt of the product.

Return and Exchange Conditions: The product must be kept unused, the original packaging is intact, and it does not affect the secondary sale.

Return shipping:

Quality issues (such as damaged or defective products): We bear the return shipping costs.

Non-quality issues (such as returns for personal reasons): Buyers are responsible for the return shipping costs.

Refunds will be processed within 7 working days after we receive the returned product and confirm that it meets the conditions, and the original payment method will be returned.

📞 Customer Support
Customer Service Hours: Monday to Friday 9:00 AM - 6:00 PM (excluding holidays).

Contact information:

Email: help@kumih.com

Phone: (+1)4438985524

We promise to respond to your inquiry within 24 hours and solve your problem as soon as possible.

📢 Other instructions
Price adjustment: After the order payment is successful, if the price of the product changes, we do not provide price matching or compensation.

Discounts and promotions: Discounts and coupons for promotions must be used within the validity period and will be invalid after expiration.

Account security: Please keep your account information properly and avoid leaking it to others. If you find any abnormal login, please contact us immediately.

Policy changes: This policy may be updated from time to time, and the latest version is subject to the website announcement.

Thank you for choosing us! If you have any questions or need help, please feel free to contact us, we will serve you wholeheartedly! 😊